Frequent Ask Questions 

[ Sales and Exchange, Shipping Information ]
ℹ️ Shipping begins after the album release date, within 2-3 business weeks 

ℹ️ For products that have already been released, shipping will be made within 3 to 5 business days.


1. Information on missing/damaged items
If there is any missing or damaged item, please take photos and, if possible, an unboxing video that can verify the issue.
Please submit your proof to our customer service within one week after order delivery for review regarding additional shipping or exchange.

  • - Take unboxing photos or videos immediately upon receiving the package.

  • - Take photos or videos of the packaging after unsealing the box.

  • - Take photos or videos showing all components clearly.


2. Domestic shipping information

  • - West Malaysia RM9

  • - Additional shipping fees may apply for East Malaysia.


3. EMS International shipping information 

  • - Customs duties may incurred, and the buyer is responsible for paying these duties.

  • - If customs duties are not paid within the required period, the product may be automatically discarded, and in such cases, reshipment is not possible.

  • - If customs clearance is not completed, the product may be discarded, and reshipment will not be possible.


4. Return Policy

  • - If you apply for a return due to a simple change of mind, returns are not accepted if the product packaging has been opened.

  • - If returning a product after delivery, return shipping costs must be paid by the customer. Please take a photo of the product condition and contact customer service.

  • - If an exchange is not possible due to stock being sold out, your order will be canceled, and a refund will be issued using the original payment method used for purchase.


5. Product Notice

  • - For products with an outer box, the outer box is designed to protect the product. Therefore, exchanges or refunds due to contamination or damage that occurs during the distribution process are not possible.

  • - If you purchase after the release date, the product will generally be shipped as the "regular edition." However, depending on the stock status, it may be shipped as a combination of the first limited edition and the regular edition.

  • - Albums released after the release date are subject to real-time stock fluctuations. Some quantities may be partially or completely out of stock, leading to order cancellations. In the event of a cancellation due to stock shortage, we will provide separate notification.

  • - Posters will be delivered folded regardless of the purchase quantity, and requests for separate delivery in a poster tube cannot be accommodated.


6. Payment Notice

  • - Once an order is completed, the payment method cannot be changed.

  • - For bank transfers, the deposit must be made within 12 hours from the time of order placement.

  • - When paying via bank transfer, deposits may not be possible after 11 PM, depending on the bank system. Please check the maintenance schedule of your bank.

  • - Refunds are only possible using the original payment method, and transfers to a separate account are not available.

  • - If it is determined during the order confirmation process that a stolen card or another person’s name was used, or if the order is deemed invalid, the order may be canceled or put on hold at our discretion.